This Verizon billing issue went so far, the FCC probably knows this customer by name

We've all been there - stuck on hold, bouncing between reps, and feeling like your issue with your carrier is going absolutely nowhere. For some customers, the frustration builds up so much that the only way to finally get a solution is to file a complaint with the FCC.

Some have to do even more, like this one Verizon customer. Apparently, they actually had to do this 4 times for a billing issue. Yep, they had to file 4 FCC complaints... for the same problem.

User @Classic_Show8837 took to Reddit to explain their situation. They claim their Verizon bill was never accurate and it was never in agreement with the policy. The user also complains that Verizon allegedly raised costs 6 times since they signed up, and they also claimed to have been overcharged in addition to the price increases.



In the comments to the Reddit threat, the user explains the differences in their bill range from around $30 to $60. They also claimed to have been told multiple times that the issue would be taken care of, and they have since not seen the fix that it seems Verizon representatives were offering them.

The user also assures they're not talking about fluctuations within cents, which is perfectly normal, but bigger differences in their bill.

On top of it all, they claim never to have had an accurate bill to begin with, ever since they switched to Verizon (they don't reveal when was that). They insist they encountered misleading information and are adamant about not giving up on their complaints, despite some Redditors urging them to let it go and move on.


We have reached out to Verizon for a comment and we'll update this article when we receive the response.